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Returns & Shipping

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Returns Policy

* Returns, for refund of the purchase price, and exchanges are accepted within 30 days of the date of delivery. No items will be accepted for return or exchange after 30 days. Exchanges are only available for HeyViv.com domestic orders.  For an exchange, the first item must be returned before the exchange item can be sent.
 
* Send your return to Hey Viv Inc, 44 Clinton Ave, Staten Island, NY 10301 and put your order number on the outside of the package and a copy of the receipt inside. We will email when your return is processed.
 
* For exchanges please put the word Exchange on the outside of the package. Be sure to include a note explaining what you would like to exchange. Exchanges are only available for orders placed on HeyViv.com shipped within the US. 
 

* The item(s) must be returned in the same condition as it was shipped in.
Any problems with damage during shipping will be taken up with the shipping company. We will be glad to assist with this.

* Returns can be done through the Post Office. We suggest that shipments be insured for your protection. Please let us know when you've shipped. We'll let you know when your package arrives and a refund has been issued.
 
* Sorry, shipping charges are not refundable.
 
* Please note: Packages that are refused delivery by the customer are subject to return shipping charges. If the delivery company charges us for the return we will charge you by deducting it from any refund due.
 
* All returns should include a copy of the receipt. Without a copy of the receipt the processing of your return may be delayed.
 
* Refunds are issued by the same method as you originally paid.

Any questions or concerns please let us know customerservice@heyviv.com or 718-273-4553

Shipping Address is: 
Hey Viv Inc
44 Clinton Ave
Staten Island, NY 10301 USA 



Shipping Information

Hey Viv ! offers quick shipping with special low rates & attentive customer service. We have over 25 years in the vintage & costume business. We know that orders are often needed quickly.

Shipping Time:  Most paid orders are shipped within 24 hours (Mon to Fri) We ship out of NY so for example, packages shipped by First Class take 2-3 days to the East Coast, 3-4 days to the Mid West, 5-6 days to the West Coast. If you need it faster, consider choosing Priority Mail.  Questions? call us at 718-273-4553 or email. 

Count one business day for us to process your order (don't count Sat or Sun) then add:

1 business day for Overnight  
2 business days for 2 Day Air  
3 business days for 3 Day  
4-5 business days for Ground  
3-4 business days for Priority Mail  
4-7 business days for 1st Class Mail  

 

You will see the charges and choose the shipping method in the checkout before payment. We ship out of Staten Island, NY 10301.

Please note: We occasionally offer free shipping as a promotion. Free shipping orders will be shipped USPS First Class or Priority Mail depending on the size and weight of the package.  


Domestic Shipping (within the United States)

  • UPS - We offer Ground, 2nd Day, 3 Day and Overnight (UPS delivers Mon through Fri). UPS shipping includes tracking, insurance and email shipping confirmation with tracking number.
  • US Postal Service - We offer First Class, Priority and Express Mail. Delivery confirmation, insurance and tracking is included.

 

International Shipping (outside the US)  Google Translate   You will see the charges and choose the shipping method in the checkout before payment. We ship out of Staten Island, NY 10301.  Please note that the customer is responsible for customs, duties and taxes. We insure International packages. We will work with you to make sure your package is delivered. 

  • The US Postal Service is best for small orders. We ship by USPS 1st Class Mail or USPS Priority Mail depending on the size and value. Delivery times can vary from 4 days to 14 days. Once the package goes through Customs your local Postal Service will deliver the package.
  • UPS Expedited is recommended for orders over $200 and if you need your order by a certain date. Packages can be tracked and delivery dates are specified. UPS will take the package through customs and do the local delivery. There may be extra charges at delivery for UPS handling.


Questions? customerservice@heyviv.com or call 718-273-4553

If you need your order by a certain date, please email customerservice@heyviv.com & we'll do our best to expedite. Please keep in mind the time it takes to process your order & transit time.